Miguel-Balparda speaker Meet Magento Croatia

Miguel Balparda

Nexcess

Miguel is a Magento Certified Solution Specialist, full-time traveler, and sysadmin in his free time. For the last six years, he worked around the globe as a senior developer for some of the biggest Magento projects in more than 40 countries. Since joining Nexcess, Miguel helps maintain Magento 2 as a Community Maintainer and when he’s not working, he loves to train and BBQ. Read the interview with Miguel HERE

Presentation: A day in Support

For the last 2 years Miguel has been helping the Support team to solve countless Magento 2 issues from all around the globe as the platform evolved. But before this, Miguel used to be on the other side of the phone as a developer, contacting the Support to have his issues resolved and Miguel can’t say he was always educated. After all this time, it is now clear: how to effectively work with a Support team as a developer is a vastly underrated skill everyone should learn to have easier interactions and faster solutions. In this presentation Miguel will talk about what happens on the other side of this phone/email with real world examples where Support engineers meet customer in an always volatile environment.