Alexander Kosarau

Alexander Kosarau

Amasty

Alexander Kosarau is a Support Manager at Amasty. His job is to take care of customer issues and see them through all the way to resolution. Only in the last year, he was responsible for processing about 11.000 support requests. Alexander has a master’s degree in Mechanics and Mathematics which he obtained attending Faculty of Belarusian State University. Read the interview with Alexander HERE.

Presentation: eCommerce solutions worldwide: working with local markets

Being a Support Manager, he consults Amasty’s clients about how they can cover their business needs by using Amasty’s solutions. Team’s resources are limited, so the company should try to focus on the most popular requests. At first, some of the requests may not seem popular, as they are only popular with clients from certain areas as they are usually connected with national legislation, mentality, or history that is why they should not be ignored. In his presentation, he is going to share remarkable area-specific cases that one should keep in mind when building eCommerce software.